Warranty & Repair

Your Peter Henlein timepiece is warranted for 10 years from the date of purchase against all manufacturing defects.

For warranty repairs, the defective watch must be registered as soon as possible by contacting us via support@peterhenlein.eu. In your email, please specify your name and order number, and provide a detailed description of the issue.

Battery changes are not considered a warranty repair service.

Please note, your warranty does not cover:

  • Failure or damage resulting from improper use, lack of care, or accidents (i.e. knocks, dents, crushing, broken crystal, etc.);
  • Aesthetic changes resulting from normal wear, tear and aging (i.e. scratched case or crystal, alteration of the color and/or material of non-metallic straps);
  • Excessive contact with water may cause damage to the watch. Water penetration or damage caused under these circumstances will not be covered by warranty;
  • Peter Henlein watches serviced by non-certified repair staff (e.g. for battery replacement, service, or repairs);