Returns & Exchanges

Customers have the right to return orders up to 90 days after receival. Only the costs for returning the customer to our warehouse are for your own account. If the right of withdrawal is exercised, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to Peter Henlein. We will refund the order amount within 14 days, assumed that the product has already been returned in good condition.

You can change your Peter Henlein timepiece within 90 days of receiving your order. A store credit will be allocated once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories/gifts included). You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product.

 

Easily return or exchange in 3 simple steps:

Step 1: Fill in the form

Download the form here and fill it in completely.

 

Step 2: Send your order 

Send the items together with the completed form. Make sure you provide us a with a Track & Trace code. As a sender you are responsible for the shipment and we would like to prevent misunderstandings.

 

Return address

Laan van 's-gravenmade 40 Q

2495AJ, The Hague

The Netherlands

 

Step 3: Receive your credit or refund

When we have received the package, we will ensure processing within 14 days.